What our Clients Say

At BBO, we promise to help you achieve your vision, sooner than you would if you continued on your own.

Our strong reputation in the marketplace is evidenced by the testimonials we receive from our clients…

Get a glimpse into the changes we’ve made for many business owners. Things like…

• Increased personal time,
• Less worry, More control,
• Improved productivity
• Increased turnover (in multiples in many cases)
• Improved profitability, and
• Happier, more fulfilled owners.

For more information please don’t hesitate to Contact Us.

"Since coaching with Mark, things are so much better already. We had a longstanding issue with employees and positions - this is so much better. I used to get interrupted 20 times a day - now it’s back to 2. I look at things differently - my enthusiasm is up, I try to praise people more and I deal with customers differently now. We’re resolving problems and achieving goals in our business which will lead to achieving our personal goals. Read more...

Gavin Hagan - Hagan Machinery Pty Ltd

“Since I started coaching with Mark I’m not anxious and worried anymore. I feel like I have more control and I’m not governed by my business - it doesn’t control me. I’ve found direction - now we work towards our goals and get results. The big benefit is my personal life. Now I’m home every day around 5pm. I maybe work one Saturday a month. Our turnover has grown more than 45% in 12 months. Our profit margins are much better too - and we’re banking the extra money. We’ve made a lot of changes. If I hadn’t been doing the coaching with Mark, I’m sure none of these changes would have happened.” Read more...

Steve Deeth - Owner of Touchwood Kitchens & Joinery

“Our goal when we engaged Mark was to enable Phil to work effectively managing our sites and in the office. Right now we have enough business to support two crews and Phil is in the office - exactly what we wanted to achieve. And our business has certainly grown. We did a 12 month coaching program with Mark starting October 2008. Our turnover by the end of this financial year (2009/2010) will have tripled. We have also hit our target to sign 2 contracts per month.”…read more

Leanne Gillam - Co-owner of Gillam Homes

“When we purchased Toowoomba Party Hire both Lynnene and I knew we both wanted to grow the business as well as maintaining a sensible work life family time balance. However we lacked direction and structure how to achieve our goals. You’ve assisted greatly in us achieving our goals quicker and also recognising we had achieved them. Together we have implemented a number of procedures to help the successful running of our business. You have also guided me to ensure that I have achieved my goal of more family time, for this both my family and I thank you.”

Wes Hick - Owner of Toowoomba Party Hire

May 2010

"The main thing we’re working on is systematising our business. It is definitely beneficial to have an objective third party like Mark to make sure I’m doing the things I commit to doing every fortnight. 

Working with Mark has changed the way I deal with my staff… Mark’s good at looking at things objectively - he doesn’t just come out with an opinion…

We’re certainly happy…"

James Deck- 1300 Webpro

View full Testimonial

May 2010

• I have been thinking differently about my business
• I am confident I will achieve my primary goal which is to pay off my business purchase loan by August 2010
• We have achieved cost savings of approximately $13,600/mth as a result of coaching.
• We have also increased our profits by over $1000/mth through 2% price increases on selected products.

…I have already gained a good financial return on my investment in coaching and that this will only get better as the $13,600 per month savings accumulate over time.

I expect to increase my net profits by over $100,000 PA in the 12 months since coaching commenced.

Barry Scarborough
Aspect Joinery

May 2010

Our goal when we engaged Mark was to enable Phil to work effectively managing our sites and in the office. Right now we have enough business to support two crews and Phil is in the office - exactly what we wanted to achieve.

And our business has certainly grown. We did a 12 month coaching program with Mark starting October 2008. Our turnover by the end of this financial year (2009/2010) will have tripled.

We have also hit our target to sign 2 contracts per month.

Leanne Gillam

View full Testimonial

May 2010

Extract: Since I started coaching with Mark I’m not anxious and worried anymore. I feel like I have more control and I’m not governed by my business - it doesn’t control me.

I’ve found direction - now we work towards our goals and get results.

The big benefit is my personal life. Now I’m home every day around 5pm. I maybe work one Saturday a month.

Our turnover has grown more than 45% in 12 months. Our profit margins are much better too - and we’re banking the extra money.

We’ve made a lot of changes. If I hadn’t been doing the coaching with Mark, I’m sure none of these changes would have happened.

Steve Deeth
Touchwood Kitchens and Joinery Pty Ltd

View full Testimonial

April 2010

Extract: I'm absolutely 100% confident I made the right decision to go with you and the ProfiTune systems. I like the fact that you are not a hard seller, and you are not flogging products or board games to fill in any gaps, because the fact is that you still deal with the issues which were talked about in the seminar and you cut to the chase without the fanfare.

The other thing about your coaching method is that you don't just hand over the answers even though you have them you make me work for them. I like this method because it makes me think and I am forced through purpose built questions to probe my own thoughts to find the answers and as a result the knowledge retention is higher and longer lasting.

Brett Hughes

View full Testimonial

25 January 2010

"Dear Mark

I would like to take this opportunity to thank you for the achievements you have enabled me to make to myself and our business over the previous 6 months. When we purchased Toowoomba Party Hire both Lynnene and I knew we both wanted to grow the business as well as maintaining a sensible work life family time balance. However we lacked direction and structure how to achieve our goals. Better Business Outcomes has assisted greatly in us achieving our goals quicker and also recognising we had achieved them.

Together we have implemented a number of procedures to help the successful running of our business. You have also guided me to ensure that I have achieved my goal of more family time, for this both my family and I thank you."

Wes & Lynnene Hick
Owners

12.12.2009

"We have been in business for a long time. Doing a ProfiTune Business Analysis has given us a refreshing picture of where we can improve our business. Staff and marketing were two areas in which we gained valuable ideas, particularly from the customer and supplier interviews."

Gavin & Leanne Hagan
Owners - Hagan Machinery

August 2009
Changing Lives - One Card at a Time

"This is a glowing Testimonial for Mark Jocumsen at Better Business Outcomes
Before Mark came into our business life, we were making very little progress from hard work.

Mark has been the major factor in changing our culture of how we assess business opportunity. We were floundering with little focus on those things that mattered and spending up to 12 hours a day on things of little importance.

We were working IN our business not ON our business.

Mark has been the catalyst to drive our ideas, helping us to convert them to business plans, goals & targets, previously unable to be realised due to our outdated business methods and outlook. He has shown us how to re-invent ourselves in business.

Mark has expanded our thinking to include greater avenues of profitability and potential for our business. We now have a real focus and goals firmly in our sight; we are monitoring our progress, reaching our targets and even have time over for a social life.

If you are considering Mark, for your business, we are more than happy to give Mark a glowing reference verbally as well as via this letter.

In all, we have just one thing to say – Thank You Mark."

Alan & Sharyn Gray
Senior Manager
Send Out Cards
Independent Distributor

August 2009

"My name is Fiona Rose and I own R/R Hair Design. I have been part of this business for over 7 years.

In the last 4 months I have been working with Mark Jocumsen from Better Business Outcomes, to improve my business. We are making fantastic progress at putting systems in place to track where my business is headed and help it grow . I think of Mark as my personal trainer for my business. He'll help me strengthen my weaker points to make it stronger, and in the long term the overall health of my business will improve.

I have been extremely happy with his work so far and would recommend to other businesses to give it ago."

Fiona Rose
Owner 

 

06/08/2009

"Mark, the Business Analysis you conducted for 1300 Web Pro has helped clarify my understanding of where we need to focus our efforts to grow our business. The Market Research revealed some interesting opportunities I plan to explore in the future. Completing a ProfiTune Business Analysis has been a valuable step towards growing my business."

James Deck
Technical Manager

23/07/2009

"Your coaching has proven to be valuable, with many improvements in our communication and reporting capabilities in order to see where our business stands, and identify and implement opportunities to improve. We are now in a position where we can see how our business is trading, and measure that to our Key Performance Targets. The approach of identifying the obstacles and opportunities that face the business right now rather than a business school approach enabled us to get immediate gains from our coaching. Mark has a good knowledge and experience across a breadth of business aspects that makes him a good all round business coach."

Phil McLatchey
Manager

16/06/2009

"Mark, before we underwent the ProfiTune Business Analysis process we were working long hours in the business while underpaying ourselves.  Now we are pleased to say that we can see how the business can grow such that it provides us with adequate income and family time. Specifically we are pleased to find our customers are very happy with our service and therefore referrals and testimonials can be used as a key ingredient for our business growth."

Wes & Lynnene Hick
Owners

Southbrook Machine Shop

08/05/2009

"Mark, thanks to your ProfiTune Business Analysis we can see what we can do to get properly financially rewarded for the excellent reputation we have built with our customers. The market research results have made us confident that we can easily grow our turnover to support another tradesperson."

Andrew & Tracy Davis
Owners

19/03/09

A 12 month coaching program with Mark grew my business substantially.   Mark helped in developing a unique selling edge that is working for us.   We ran a successful i-return campaign and gained 165  new i-return clients and 12 new business clients which grew our annual revenue base by $27,000.   He was instrumental in developing a number of other marketing strategies that are already proving successful and we can use into the future.   Mark is very committed and great to work with.  If you’re trying to grow your business, I’d recommend you talk to him.  

Kind regards

Peter Bowly
Statham Cheesman Chartered Accountants

"Mark, the Business Analysis you conducted for Ablatio has given me a much greater appreciation of the profit potential of this business. As an employed General Manager this information is very valuable to me in my decision making. I can see why doing a Business Analysis is an important first step prior to commencing coaching."

John Bondzulic
Quarry Manager

04/03/09

We have been working successfully with Mark for over 12 months now. During this time we have expanded our business substantially.

We have doubled our floorspace and taken on new staff in supervisory roles who are working out really well. This was a huge achievement.

Our goal was to double our turnover each year for 5 years, since starting our business, and we have achieved this so far.

In these tough economic times we have seen a number of our competitors leave the industry. Instead, our aim is to continue to grow our business significantly and come out the other side all the stronger for the experience.

Mark has given us direction, kept on us when things got hard, and is a great sounding board for any issue that comes up.

It’s not easy, but it’s definitely worth it.

Kind Regards,

Steven & Nicki Forrest
Equifab

02/03/09

Dear Mark,

This letter is a simple thank-you for the services Better Business Outcomes is providing for IT Works’ business process development. Not only do we have a clear focus for the future, and a better understanding of our own business; we are also measuring an increase in growth. Cash-flow has significantly improved and staff efficiencies have certainly increased. IT Works is definitely experiencing a “Better Business Outcome”.

Thanks again!

Regards,

Anthony Gray - Managing Director
IT Works

23/2/09

Mark,

The ProfiTune Business Analysis has given us a clear understanding of where we are now, prior to converting over to a well known Pharmacy franchise. This information will be valuable for any negotiations with the franchisor regarding accommodating the specific needs of our local area. I am also much more aware of the profit potential that exists in my business and the areas we need to work on.

Brian O’Neill
Brian O’Neill Pharmacy

17/01/09

RE: Business Analysis Report Feedback

Just a note to say how valuable the Business Analysis you performed for MACFAB has been in clarifying where our challenges and opportunities lie. It is great to know from the Market Research that my clients recognize and highly value my superior technical ability. Your interpretation of the Business Analysis Report has given me a deeper understanding of the key areas I need to focus on in order to run my business more successfully.

David McLatchey
MACFAB

SUPERIOR LANDSCAPE SUPPLIES

18/12/08

Mark,

The ProfiTune Business Analysis you performed has given us a whole range of ideas on how we can grow and expand our business. We would recommend a Business Analysis to other business owners in a similar situation.

Len & Rhonda Wust
Superior Landscape Supplies

17/12/08

Mark, I found your ProfiTune Business Analysis was an excellent starting point in working out where to focus my efforts to improve my business. The questionnaire opened my eyes to areas where I need to increase my skills and knowledge. It was great that the market research found my clients are very happy with my service and willing to refer business to me.

Steve Deeth
Touchwood Kitchens & Joinery

15/12/08

Mark,

The Business Analysis you performed for Downs Financial Services has revealed three key areas where we have significant unrealized profit potential. The Market Research gave us confidence that our customer service is of a high standard and therefore we can confidently ramp up our use of referrals and testimonials to market our business.

Charlie Voss / Andrew McLintock
Downs Financial Services

26/11/08

Mark,

Thank you for the Business Analysis you conducted for Excel Power. We were delighted with the positive customer feedback we received from the Market Research. The Business Analysis Report and your interpretation have clearly showed us the significant opportunities we have to grow our business and increase our profits.

Michael & Kaylene Reiken
Excel Power

30/10/08

Dear Mark,

Business Analysis Report Feedback
I thank you for the time taken and the effort involved in the Business Analysis you performed for this firm recently. The exercise has revealed how we can move forward in difficult economic times, providing clear insights into certain mechanics of how to grow our revenue base, limit costs and thus expand margins. The potential profit results are impressive though conservatively based on the information we provided.

Murray Crawford
Crawford, Laherty & O'Sullivan

28/10/08

To Whom It May Concern

At Ambush Security Services we are always looking at ways we can improve our company to give our customers the service they deserve and in turn, become more profitable to be able to deliver these measures. To this end, we found the Business Analysis offered by BBO to be a very effective tool to help us look internally at ways we can improve our existing systems and externally by giving us an unbiased view from the customer survey. From this information we have implemented strategies to continue the growth on our strengths.

Graham Russell
Ambush Security Services

21/10/08

Testimonial

As a school we regularly review our practices through an education filter. Woking with Better Business Outcomes was an exciting opportunity to review our practices through a business filter. The surveys of staff and parents gave us great insight into our practices and the perceptions of our key stakeholders. We look forward to using the information collected and recommendations from Better Business Outcomes to improve the quality of educational outcomes for our students.

Greg Tucker
Deputy Principal - Highfields State School

6/10/08

Mark,

The Yellow Pages Advertisement that you helped us design has definitely outperformed our previous advertisement and we would definitely run with the same concept again next year. The response from this new add has been outstanding. We have had at least a 40% increase in calls, compared to last year, that can be directly attributed to our yellow pages advertisement. The callers have unanimously endorsed the advertisement as something that caught their attention and definitely prompted them to call us over our competitors.

Neil & Sharyn Sciffer
Computer Troubleshooters

30/9/08

Mark,

We are very happy with the Business Analysis Report you prepared for Gillam Homes. It has confirmed that if we establish a second building crew we can confidently double our profits. We now clearly understand the areas we need to work on in order to make the changes needed to double the size of our business.

Phil & Leanne Gillam
Gillam Homes

11/09/08

Mark,

I just wanted to say how valuable your Business Analysis Report has been as a starting point for our coaching program. I am now clear on where IT Works is strong, where we need to improve and where to focus my efforts to increase profits. I found completing the Business Analysis Questionnaire made me excited about all the opportunities that exist to improve my business. I can now focus my efforts on the most important areas rather than wondering where I should start

Anthony Gray
IT Works

15/09/08

Mark,

We want to say how good the market research part of your Business Analysis was. You should push this service harder. The market research revealed that our customers are very positive about the quality and timeliness of our work. It also showed our staff could be more welcoming and attentive to customers when I am not around and we could improve our communication with clients. This information gave me the necessary justification to hire an experienced leading hand. He is working out brilliantly. Recently we had to go away for almost a month and our workshop continued to run smoothly under his supervision. With the help of your coaching we hit our target of doubling our turnover and exceeding $1 million revenue for FY2008.

Steve & Nicki Forrest
Equifab

26/08/08

Mark,

The Business Analysis Report you prepared for RDS-Australia took some time to complete but was well worthwhile. The market research has given me confidence that my products are good and our key strength is our after-sales service. I now know that the greatest opportunity to grow my business lies with marketing to my lapsed customers and seeking sales through referrals and testimonials. The Business Analysis process indicated we have the potential to make at least $165,000 of additional profit in these areas alone. I can see that implementing just some of the many strategies contained in the report will give me a great payback on my investment in the Business Analysis Report.

Chris Nussey
RDS-Australia  

28/08/08

To Whom It May Concern,

As partners of CKD architects, we engaged Mark to help us begin working on our business as a united management team rather than operating as independent professionals. Since commencing coaching five months ago, we have introduced weekly management meetings, implemented a time tracking system for all staff, rebranded our business and established key performance indicators for monitoring our business performance on a weekly basis. Without coaching it is very unlikely that we would have done many, if any, of these things in such a short period of time. We would happily recommend Mark to partners of other professional businesses with similar requirements to ourselves.

Greg Kratzmann
CKD Architects

Agcare Machinery09/09/08

Mark,

Just a quick note to say thank-you for the six months of business coaching you provided. Due to the price rise you coached me through, I am on track to make an additional $36,000 of profit over the coming 12 months. Due to our work together, each month I am able to extract three times your monthly fee in additional profits from my business. I am also grateful for having much more free time in the evenings thanks to you helping me change my mindset towards hiring a book-keeper.

Fred Duncan-Kemp
Agcare Machinery Oakey

28/08/2008

Hi Mark,

I just wanted to confirm in writing that it is now 7 weeks since we launched the campaign to attract new tax return clients. Our target for the year was 50 and we have already passed 80! We have reached 160% of our target less than 2 months into our 12 month campaign! Your coaching has been vital in helping me prepare the necessary campaign strategy, compelling offer, advertising materials, tracking procedures and staff sales training. I can see my practice growing. I look forward to our next campaign.

Peter Bowly
Statham Cheesman Chartered Accountants
http://www.stathamcheesman.com.au

27th Aug 2008

Lauder Pty. Ltd.

TO WHOM IT MAY CONCERN

Lauder Pty. Ltd. is a property development company associated with larger scale residential and retail development in the Highfields area.

We are the owners of the Highfields Village Shopping centre and recently we undertook a major promotion of the centre as the key marketing initiative for 2007. We worked closely with Mark Jocumsen of Better Business Outcomes and were very impressed with Marks initiatives and fresh ideas associated with promotion and staging of the event.

Mark developed smart initiatives to involve all staff levels for each tenancy in the Shopping Centre and as a result the promotion, which included a car give-a-way, was well embraced by the Centre and the general community. The promotion culminated with over 3000 people being present at Highfields Village Shopping Centre for the draw.

Following on from this successful promotion we saw the opportunity with Marks company to develop and promote our web site www.highfieldsvillage.com.au to become a true community portal for the Highfields area. While it is early days we have seen this initiative warmly embraced by both our tenants and the broader community. The site has many special features which position the Shopping Centre well for the future to embrace virtual marketing and e-commerce.

We have been very impressed with Mark’s imagination, drive and professionalism and strongly recommend him and his company Better Business Outcomes for recognition as an up and coming business leader in our community.

Mac Stirling
Managing Director
Lauder Pty. Ltd

Mark Jocumsen has worked with us recently at Craig’s Highfields Hardware to develop a set of strategies that will enable us to counteract the push buy the barn hardware stores in our region. We have implemented everything that Mark had suggested and to date have had some amazing results in the customer awareness within our store. I am extremely pleased with the way Mark presented all of the information and involving Mark within our business was a very smart business decision with great results.

Craig Stibbard (Owner - Craig's Highfields Hardware

Early in 2007 Highfields Better Business started with some good ideas, some vision, enthusiasm and a great group of local business people who saw the need to bring local business's together. We started with a bang but after about 6 months membership was low and we realised we were missing something but didn't really know what it was. MARK JOCUMSEN from BETTER BUSINESS OUTCOMES was invited to volunteer his time to evaluate where we were at, put in place a plan and help implement changes to get us back on track. Thanks to Mark we now have a clear vision for the group and a repeatable structure and system to ensure our breakfast meetings provide value to every business at every meeting while still keeping our goal of a relaxed non-formal approach. Since Mark commenced helping us our membership has tripled! Feedback from breakfast meetings is always overwhelmingly positive. Mark is friendly, positive and honest. The sort of honesty you need to hear from a business coach. Without hesitation we recommend Better Business Outcomes to anyone who wants to take their business to the next level. The committee would be happy to speak to anyone seeking more information about Mark or the Highfields Better Business Group.

Highfields Better Business Group Committee
Ashley Heckels - Fastrack Property Sales - (07) 4698 7733
Kim Cahill - Livin the Dash Pty Ltd - (07) 4696 8083
Brian Schafer - Highfields Garden Centre - (07) 4630 8548

To arrange to speak directly with any of these clients regarding our services. Click here to send an email.