Testimonial

Gavin Hagan - Hagan Machinery Pty Ltd

We looked at coaching a few years ago - I was shocked at what you got for the price and the coaches we talked to were all seemed like rogues.

So we never did it.

Late last year, our business was going OK but we did have some issues and it was the right time to get coaching and a bit of a hand. We found Mark, talked to him, liked him and have been with him ever since.

The Business Analysis was extremely interesting - I did get some criticism thrown back on me which woke me up a bit. It also identified some key problems with employees and their positions which we are working on and have made so much better already.

• I used to get interrupted 20 times a day - now it’s back to two. I know I’m getting information across better.
• I look at things differently since coaching. My enthusiasm has grown - I try to praise people more and I’ve changed how I deal with customers.
• We’ve reduced our costs - insurance and finance mainly.
• I use the time management system every day. I delegate more and focus on high priority tasks. I enjoy reading the little sayings on the bottom of the daily sheet and try to relate them to me. And I like having the chance to write down some thoughts - when you start to see the 3 biggest time-wasters of the day is the same person or thing, you do change it.
• We are achieving our goals. Getting someone into a sales position was one of them and the guy is going really well. Having goals is good because you think about them every day and make sure you’re headed towards them.

Coaching with Mark is definitely good value. He’s not high-flying and ra-ra like others we get letters and emails from. He’s enthusiastic but he backs it up - he walks the talk.

We tackle problems as we go - he’s not scared to pull me back in line - and we get problems solved.

If you weren’t committed to coaching, you’d waste your money because you’ve got to follow through. Sometimes I find it hard to get the work done but deadlines are great.

A guy was in my office the other day while we were doing a coaching session and he said “gee it must be great to have a coach you can talk to” - and I said “Yeah, it’s great - I’ll miss him one day.” To me that sums it up - it’s a really good thing to do at this stage of growth.